Fees and Payment Terms

1. Our approach to fees

We believe you should understand the cost of your care before you commit to it. Every patient’s needs are different, so we give you a written, itemised estimate after your consultation and before any major treatment begins.

These terms apply to all services provided by Cosmetic & Laser Dentistry Centre, operated by Cosmetic & Microdentistry Centre Pty Ltd (ACN 093 237 873, ABN 40 093 237 873).

2. Consultation fees

All consultations at CLDC are paid appointments. A consultation fee of $100 applies to the initial consultation for all new patients, including Cosmetic and Dental Implant assessment consultations.

From time to time, we may offer a reduced or waived consultation fee as part of a specific promotion. Each offer will state who is eligible, when it applies and its full terms and conditions. Unless the offer says otherwise, additional diagnostic tests such as a 3D CBCT scan are not included.

At your implant assessment, your dentist will advise whether implants are suitable for you. A 3D CBCT scan is only recommended if you are eligible and your treatment requires a surgical guide. If so, the scan is quoted separately. If implants are not right for you, your dentist will explain the alternatives.

3. Treatment estimates

• Any prices shown on our website or in our advertising are indicative only. They are not quotes.
• Your final fees depend on your clinical assessment, the complexity of your treatment and the materials needed.
• Before major treatment, we provide a written estimate that includes item numbers, so you can check rebates with your health fund.
• If your treatment needs to change, we will discuss it with you and update your estimate before going ahead, except in an emergency.
• Estimates are valid for 60 days from the date of quotation.

4. Payment

Fees are payable on the day of each appointment unless we have agreed otherwise in writing.

We accept EFTPOS, Visa, Mastercard and bank transfer.

For multi-stage treatment, such as implants or veneers, a deposit is required before treatment begins. The deposit amount is shown on your written estimate. This covers laboratory and component costs ordered for you. The remaining balance is payable as each stage is completed.

Accounts not paid by the due date may be referred to a collection agency. Reasonable recovery costs will be added to the outstanding amount.

5. Payment plans

We offer payment plans through third-party providers Humm and Afterpay, to help you spread the cost of treatment.

• Approval: all plans are subject to the provider’s eligibility criteria, credit assessment and approval. CLDC does not decide whether you are approved.
• Provider terms: your plan is a contract between you and the provider, not CLDC. The provider’s own terms and conditions, fees and charges apply. These may include establishment fees, account-keeping fees, late payment fees and minimum repayment amounts.
• Limits: approved limits, plan lengths and repayment amounts depend on your treatment plan, the provider’s credit assessment and your individual circumstances.
• Advertised weekly amounts: “Single implants from $29/week” is an example only. It is based on a treatment value of $X, repaid over X months through Humm, including/excluding fees of extra work needed in the future. Your actual repayments depend on your treatment cost, your approved plan and the provider’s fees.
• Missed payments: missed or late repayments are managed by the provider under its terms, and may incur fees.
• Advice: we do not provide financial or credit advice. Please read the provider’s terms and consider whether a plan is right for you before applying.

Full terms are available from Humm and Afterpay.

6. Health funds

We can process eligible claims on the spot through HICAPS. You pay the gap on the day.

Rebates depend on your fund, level of cover, waiting periods and annual limits. Please confirm your cover with your fund before treatment.

You are responsible for the full fee if your fund declines a claim or pays less than expected.

7. Cancellations and missed appointments

We reserve appointment time especially for you. If you need to cancel or reschedule, please give us at least 48 hours’ notice.

Cancellations with less than 48 hours’ notice, or missed appointments, may incur a cancellation fee. For extended treatment or surgical appointments, a higher cancellation fee may apply to cover reserved surgical time and staff. We will tell you the amount when you book.

We will consider exceptional circumstances, such as illness or emergencies, on a case-by-case basis.

8. Refunds

If treatment is cancelled before it begins, we will refund any deposit, less costs already incurred for items made or ordered specifically for you, such as laboratory work or implant components.

Fees for consultations and treatment already provided are not refundable.

Nothing in these terms excludes your rights under the Australian Consumer Law.

9. Treatment outcomes

All dental treatment carries risks. Individual results vary. Your dentist will discuss the benefits, risks and alternatives of your treatment with you before you give consent.

10. Questions

If you have a question about your fees, estimate or account, please get in touch. We are happy to talk it through.